General Questions

Yes we do! Please your loved ones with our KoCosmo Gift Card and give them the chance to create their own Skincare routine

We do our best to keep supply of all the products we offer! Contact us to know when a specific product is expected to be back in stock.

The 10-Step Korean Skincare Routine is a unique skin care regime inspired by women in Korea who keep their skin in immaculate condition. The regime includes thoroughly cleansing, exfoliating, treating, intensely hydrating, and applying SPF during the day. To learn more, click here.

My Order

Once you have successfully placed your order, we will send you a confirmation email with your Track & Trace shipping information. It can take a few minutes for the email to arrive. 

After completing your order, it takes our system a few minutes to send your order confirmation email. Please check your spam folder to make sure it didn't end up there. If you can't find your confirmation email, contact us so we can help you resolve the issue. 

Most of the times you will see two different dates on the packaging starting with Year / Month / Day.

You may be looking at the manufacturing date and not the expiry date. These can be recognised with below symbols:

제조 = Manufacturing date

까지 = Expiration date

If your products is indeed out of date, please contact us as soon as possible so that we can help you further.

Shipping & Returns

We ship to select EU countries and select states in the United States. For a full overview, please visit our Shipping & Returns page

Shipping costs vary per country. All our shipments are tracked.

For a detailed overview of shipping prices per country, please visit our Shipping & Returns page

It depends where you are based. Orders processed here will take  between 1 to 7 business days to arrive. Delivery details will be provided in your confirmation email. To see specific shipping time per country please visit our Shipping & Returns page

We always aim for customer satisfaction and make sure our customers love our products, but if you do need to return an order, we’re happy to help.

You have the legal right to register a product for return within 14 days of receipt without giving any reason as long as the product isn't opened and the seal isn't broken. After notifying us you have another 14 days to actually return the product. Keep in mind that you will have to pay the return shipping costs.

To register the return, email us at info@kocosmo.com or use our contact form here.

For additional information on how to return your package please visit our Shipping & Returns page.

My Account

Please check the spam folder of your inbox to find your account activation and account confirmation email. If you still can't find the emails please contact us via our contact form.

Payment

We accept the following payment methods: 

- Visa

- Mastercard

- Amex

- Maestro

- IDEAL

- Bancontact

Chat Support

You can chat with our support team on WhatsApp : +31 6 13177335 

Email Support

Visit our Contact us page and drop us an Email